Privacy Policy

Last updated: April 2026

Who we are

Croi Concrete is a handmade homeware business based in Newcastle upon Tyne, UK. Our website is croiconcrete.co.uk. You can contact us at hello@croiconcrete.co.uk.

What data we collect

When you make a purchase or contact us, we may collect:

Name and delivery address
Email address and phone number
Order details and payment confirmation (we do not store card numbers — payments are processed by Square)
Messages you send us

When you visit our website, we collect anonymous analytics data via Google Analytics 4 (page views, device type, location at country/region level). This data does not identify you personally.

How we use your data

To fulfil your order and arrange delivery
To respond to enquiries and customer service requests
To send order confirmations and dispatch notifications
If you subscribe to our newsletter, to send occasional updates (you can unsubscribe at any time)
To improve our website using aggregated analytics data

Who we share data with

Square — payment processing. Square's privacy policy: squareup.com
Formspree — newsletter signup processing
Google Analytics — anonymous website analytics
Royal Mail / delivery carriers — your name and address for delivery

We do not sell your personal data to any third party.

Cookies

Our website uses cookies for analytics (Google Analytics) and to remember your cookie preferences. You can accept or decline non-essential cookies when you first visit the site. Essential cookies required for the site to function are always active.

Your rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Correct inaccurate data
Request deletion of your data
Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us at hello@croiconcrete.co.uk.

Data retention

We retain order data for up to 7 years for accounting and legal compliance purposes. Newsletter subscribers are retained until they unsubscribe.

Contact

For any privacy-related queries: hello@croiconcrete.co.uk